Workforce Management (WFM)

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Showing 1 - 10 of 48 jobs

  • Workforce Management (WFM)
  • Specialized Hiring 2025 – Multilingual

    Job Id R1577770 Posted Date 02/25/2025

    • PHL Quezon City - Giga Tower,10th,11th,19th Flr
    • PHL Quezon City - Giga Tower 18th Floor
    • PHL Quezon City
    • Operations
    • Contact Center
    • Training & Quality
    • Accounting & Finance
    • Workforce Management (WFM)

    Clarify customer requirements; probe for and confirm understanding of requirements or problem. Utilize standard procedures when resolving customer issues or performing research. Has program required b...

  • WFM Analyst - Medellin

    Category Workforce Management (WFM) Job Id R1516880 Posted Date 07/22/2024

    • COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740
    • COL Medellin - Bello Niquia - Diagonal 55 #37-41 Nivel 3 Centro Comercial Estación Niquía
    • COL Medellin - Fabricato - Cra. 50 #38a-185 Rincon Santos Bello Antioquia
    • COL Medellin -Proyecto FIC 48 18A-14

    This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Distributes accurate and tim...

  • Sr Analyst, Planning & Scheduling

    Location BRA SAO PAULO Rua Tagipuru 906 Barra Funda Category Workforce Management (WFM) Job Id R1583924 Posted Date 02/24/2025

    Job Title. Sr Analyst, Planning & Scheduling. Job Description. Location. BRA SAO PAULO Rua Tagipuru, 906 Barra Funda. Time Type. Full time. If you are a California resident, by submitting your informa...

  • Associate, Planning & Scheduling-3

    Location COL Bogota - Oficinas y terrazas de Category Workforce Management (WFM) Job Id R1581725 Posted Date 04/08/2025

    Job Title. Associate, Planning & Scheduling-3. Job Description. Location. Language Requirements. English (Required), Spanish (Required). Time Type. Full time. If you are a California resident, by subm...

  • Representative, Real Time Management

    Location COL Medellin -Proyecto FIC 48 18A-14 Category Workforce Management (WFM) Job Id R1590655 Posted Date 03/12/2025

    Job Title. Representative, Real Time Management. Job Description. Location. COL Medellin -Proyecto FIC 48, #18A-14. Language Requirements. English (Required). Time Type. Full time. If you are a Califo...

  • Manager I, Planning & Scheduling

    Location MYS Kuala Lumpur Nu Tower 2 Category Workforce Management (WFM) Job Id R1569794 Posted Date 02/11/2025

    Set strategic direction and manages overall delivery of Capacity Planning, scheduling, and WFM related metrics of the accounts within the location. Manage and ensure delivery of the executions of WFM...

  • Real Time Analyst - Italian Fluent

    Location ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania Category Workforce Management (WFM) Job Id R1601440 Posted Date 04/09/2025

    Real Time Analyst - Italian Fluent. The RTA will be responsible for supporting the achievement of customer support service levels by managing staffing and adherence numbers with the center supported t...

  • 2025 Workforce Management GVPTP

    Category Workforce Management (WFM) Job Id R1602493 Posted Date 04/04/2025

    • PHL Makati - 11th Floor, Ayala North Exchange Tower 2, Ayala Ave
    • PHL Makati City - Ayala North Exchange
    • PHL Makati City - Glorietta
    • PHL Makati City - SLC
    • PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building

    Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day perf...

  • Real Time Manager

    Location NLD Rotterdam - Weena 505 Category Workforce Management (WFM) Job Id R1606105 Posted Date 04/11/2025

    Job Title. Job Description. Dan zijn wij bij Concentrix op zoek naar jou! Ervaring met planningssoftware (zoals Genesys, Avaya, of andere real-time management tools). If you are a California resident,...

  • Real Time Analyst

    Location ARE Dubai - Property# BCB2 515, Dubai CommerCity Category Workforce Management (WFM) Job Id R1602686 Posted Date 04/07/2025

    Managing escalations, outages, and system issues. Providing support to team leaders in the use of workforce management. Analytical skills. Understand customer demand and ensure forecasting and plannin...